Refund policy

Refund period: 30 days

Refund period: 30 days from the date of purchase. Spectrum Universal offers a 30-day money-back guarantee on all digital membership purchases. You may request a full refund within 30 days of your order date for any reason, including a change of mind.

After the 30-day refund period ends, refunds may still be available where required by applicable consumer law.

How to request a refund

Refunds are processed by our payment provider, Paddle, under its Refund Policy at https://www.paddle.com/legal/refund-policy. To request a refund within the 30-day period, visit https://paddle.net using your purchase details, or contact Spectrum Universal for assistance. Cancelling recurring billing and requesting a refund are separate actions; the payment provider confirms the outcome.

Free invitations and other purchases

Free Admin Invitations have no payment or charge to refund. This policy covers digital memberships only. Physical products from Shopify or independently connected stores follow the selling store’s refund policy. Crypto donations are not digital membership purchases.

Cancellation and access

Paid membership access ends immediately when cancellation is requested, including scheduled period-end cancellation. Your account and saved content remain preserved. Cancellation and refunds are separate; applicable consumer rights still apply.